Frequently Asked Questions

They keep safely in the fridge (0–4 °C) for 3 days from the delivery date. The production and use-by dates are printed on every container.

Do not freeze meals with salad or raw vegetables. Cooked main dishes can be frozen, but texture and flavour suffer; for best results eat them within 3 days of delivery.

You can choose 06:00–08:30 in the morning or 18:00–21:30 in the evening. In some districts only one window is offered; details are on the Delivery Areas page.

We can leave the cold-chain bag on your door hook, with security or with a neighbour. The bag is shipped with gel packs so that it stays cold for 6 hours.

Yes. Just tell us two days before delivery. There is no charge for changing level mid-plan; any price difference is passed on.

From the 'My Memberships' section of your account you can freeze days, or write to us on WhatsApp. On the 5-day trial, if you cancel after the first two deliveries, the unused days are refunded.

In pregnancy, breastfeeding, diabetes or kidney disease we recommend deciding on the plan together with your physician. Our pregnancy plan is started only with physician approval.

We use a separate line, separate equipment and certified ingredients; however, because other lines in our kitchen use gluten and milk, we cannot guarantee zero cross-contamination risk. We ask people with severe allergies to talk to us before subscribing.

We accept credit card (3D Secure), bank transfer and invoiced corporate payment. A 3 percent discount applies to payments by bank transfer.